1. These Terms and Conditions represent a contract between cleanerbiz Ltd and the client.

2. The client agrees that any use of the company’s services, including placing an order for services by telephone, fax, email, website forms shall constitute the client’s acceptance of these terms and conditions.

3. These Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the client

4. The Company reserves the right to amend the initial quotation, should the client's original requirements change.

5. All bookings and calls may be recorded to help us to improve better , for quality control, record keeping, for any inquiries or investigations.

6. There is a 24hours time allowance before the starting of the service. If the client needs an express or emergency service, there will be an extra cost

7. The quoted price for End of Tenancy does not include any extras like: carpet steam cleaning, upholstery steam cleaning, washing up of dishes, cleaning walls, cleaning ceilings, patios cleaning, garden cleaning, cleaning terraces, stripping and polishing floors, cleaning balconies. As these extra services are priced separately, you will have to pay extra for requesting such services.

8. Please note that the number of cleaning operatives attending your property may vary and the number of the cleaning operatives in a team cannot affect the initially quoted price.

9. All quotations are given based on the client's description of the required cleaning, If the clients initial requirement changes, the company reserves the right to amend the initial quotation, any differences found out on site will be discussed with the client prior to the start of the work, and the price updated. If the client does not accept the new price then the client will have to pay £30.00 cancellation fee

10. All bookings and calls may be recorded to help us to improve better. There is a 24hours time allowance before the starting of the service. If the client needs an express or emergency service, there will be an extra cost

11. We will require the client to provide a detailed list of cleaning tasks to the cleaning operatives before the start of the service. Where the client only makes a verbal description of the tasks, the company will not take responsibility for any tasks not carried out.

12. The client must provide running water, electricity and sufficient light at the premises where the service takes place. All cleaning materials and equipment provided by the client must be in full working order, safe to operate, and must not require any special skills for operation . However, if any equipment or materials operation is complicated , the client must provide clear and detailed instructions of operation to the cleaner.

13. Whenever the client requires the company to provide the cleaning quipment and cleaning materials, there will be an extra charge

14. On the completion of the work, all payments must be made before the cleaner leaves the Client’s premise

15. Where estimates of how long it will take the cleaning operatives to do the job required are being provided, it is worthy of note that is only an estimate that is based on the average time it takes to clean a home of similar size. It is difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required

16. A late cancellation fee of 30.00GBP applies for any cancellation or rescheduling of any service that is less than 24hours notice which is invoiced to the client

17. There is no refund claim entertained once the cleaning service has been provided and all final forms signed

18. Where payment has been taken before the start of the cleaning service, and the client cancels the booking within the allowed time of 24hours, then a refund will be made. Also where the cleaning operative does not attend a cleaning visit, and the payments have been made to the compay , then the client will also be refunded the payment

19. If the cleaning operatives are unable to gain access to the clients home for the booked service, due to no fault of the company, the client is liable to a fee of 30.00GBP

20. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.


21. That due to the nature of the service, in the case of any discrepancies on any claims on damages our clients / customers agrees that they permit Cleanerbiz or his representatives to take photos at the premise anytime before and after the cleaning service without asking the client verbally on site and this is used only for the purposes of damages claim discrepancies

22. Due to the nature of the service, we understand that accidents do happen, eventhough the cleaning operatives make every effort not to break any item, the client agrees that for a claim to be accepted as a valid claim, the problem must be reported within 24hours. Failure to report within this time, will entitle the client to nothing and the proplem can not be corrected or fixed. We also do our best to replace any item but do not gurantee that the item replaced will be identical to the damaged one

23. For any damaged item during the cleaning session, the company will do it's best to repair the item at cost, but if item cannot be repaired, the company will credit the client with the actual present cash value towards a like replacement. The repair or the credit can only be made to the client upon payment of the services rendered.

24. The company advices that all fragile and highly breakable items must be secured or removed

25. The company endeavours to be right on time on any cleaning visit to the site address, but sometimes due to transport related and other problems which are beyond the company’s control, the cleaning operative’s may arrive with a delay or the cleaning visit may be re-scheduled. The company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the client

26. The company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. Also that the company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating

27. On the completion of the cleaning job, the client and any third party instructed by the client agrees to inspect the work immediately and to draw the operatives’ attention to any area that has been overlooked or not properly cleaned, or damage caused by our cleaners while they are still on site, and the cleaners will clean any such areas to the client’s complete satisfaction. Where the client or any third party instructed by the client is not present at the time of completion of the job, then no claims regarding any cleaning issues can be made. We do not consider or welcome any third party complaints (whether estate agents or landlords) who were not present at the completion of the job.

28. The client agrees to inspect the work immediately after its completion and to draw the cleaning operative attention to any outstanding cleaning issues or damages while they are still on site. The operatives will carry out any such additional work to the client’s complete satisfaction and any damages caused by our cleaners will be reported by the clients on completion of the cleaning

29. Due to the nature of the service the Client agrees that the company guarantees only to correct any problems reported within 24 hours of the completion of the service. If on the even of being a weekend and a problem occurs it must be reported by Monday 12:00noon in order to be accepted as a valid claim. Failure to do so will entitle the client to nothing

30. The client agrees that on reporting of a problem within 24hours to allow the company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our company guarantee and we will consider the matter fully settled

31. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the company and the Insurance Provider(s). There wil be monetary compensation as well as legal fees which may incur.

32. Prior to the cleaning of the carpets, the client will be informed of possible natural fibre shrinkage of carpets when wet, poor fitting, Where there is a shrinkage of carpets as a result of natural fibre carpets being wet cleaned, the company shall not be liable for this. The client is responsible for any issues arising subsequently as a result of this

33. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts and the Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice.